Frequently Asked Questions

Standard orders can be modified or cancelled within 2 hours of placement. Since we prioritize fast processing to reduce transit delays, please contact our support team immediately at support@naturetote.com with your Order ID.

Once dispatched, you will receive an email and SMS with a tracked shipping link. You can also visit our 'Track Order' page directly under your account section and enter your Order ID and Billing Email.

Every bag is made from 100% certified organic unbleached cotton and canvas. We use zero toxic chemicals, heavy bleaches, or plastic lining. Furthermore, all printing uses eco-safe water-based screen dyes.

Yes! Naturetote organic canvas bags are fully Global Organic Textile Standard (GOTS) certified. This ensures strict environmental and social criteria are met along our entire supply chain.

Since our bags are made from pure, unbleached cotton without chemical shrinking agents, we recommend hand washing in cold water and air drying. Machine washing or warm water might cause minor natural shrinkage of 5-8%.

Currently, we offer standard tracked shipping across India. International shipping options for custom bulk wholesale orders are available upon request. Please contact our support team for bulk custom quotes.

We offer FREE standard tracked shipping across India on all domestic orders valued at ₹499 or more. For orders below ₹499, a flat shipping fee of ₹50 is applied at checkout.

Standard retail orders are dispatched within 1-2 business days and delivered within 3-5 business days. Custom printed wholesale orders take 7-10 business days for plate setups, printing, and drying before dispatch.

Absolutely! We specialize in custom water-based screen printing for brands, corporate events, and boutiques. You can upload your vector artwork (PDF, AI, or high-res PNG) during the custom product order setup.

Our MOQ for custom printed canvas or cotton bags starts at just 50 units per design. This low threshold enables small businesses, eco-shops, and events to order high-quality sustainable bags without heavy overheads.

We offer digital interactive mockup proofs for all custom orders before printing plates are struck. If you require a physical pre-production sample, it can be arranged for a nominal setup fee, which is fully refundable upon bulk order confirmation.

We offer a 30-day sustainable return policy for all standard retail orders. If you are not satisfied with your purchase, you can return it in its original unused condition for a full refund or exchange.

Because custom wholesale orders are printed with your specific logo artwork using customized plate dyes, we cannot accept returns or exchanges for bulk orders unless a material or printing defect is present.

Once we receive your returned items at our warehouse and verify their condition, refunds are initiated within 2 business days. The amount will reflect in your original payment method within 5-7 business days.